The tech giant has been known for strict policies regarding repairs. But now, the company will allow independent shops access to official Apple parts. To better meet our customers' needs, we're making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network, Jeff Williams, Apple COO, via 'Inc.'. In addition, Apple will allow third party shops access to training materials that will prepare them for out-of-warranty services. Apple's condition is that at least one technician completes a free Apple certification program. That technician will then act as liaison between Apple and the independent shop. iPhone users especially have long been dissatisfied with Apple's handling of battery replacements by third party shops.